Question
How do I create an account?

Answer
You are required to submit the online registration form . We will first check your membership details and, if acceptable, will activate your account. This process may take 1-3 business days. At present, we accept registrations from RC members only.

Question
What is the next step?

Answer
You will be notified if your account is approved and activated by us. You become the owner of the account and administrator of your CLUBvCARD repository.

Question
I forgot my password. How can I recover it?

Answer
Please go to the sign in page and click the "Forgot your password" link. Enter your email address and submit. You will receive an email with a reset link to click. It is valid for 60 minutes only. You may request a fresh link after 60 minutes.

Question
What is the purpose of 2FA?

Answer
When you sign in to your account, the system generates a 6 digit code and sends to your email address. It is valid for 15 minutes only. You are required to insert it to complete the sign in process. You may request for a new code after 15 minutes.

Question
How do I create a CLUBvCARD?

Answer
Please watch our help videos after signing in.

Question
How do I create a "Pro" account?

Answer
You need to upgrade your "FREE" account by subscribing to any paid plans. "Pro" account holders have access to more features. These accounts have to be renewed every 6 months. We offer 14 days grace period after expiry. Unrenewed accounts will be converted back to "FREE" accounts automatically.

Question
What is the difference between "Pro 1" and "Pro 2" accounts?

Answer
Both have identical vCARD features. "Pro 2" has the option of creating a supplementary CLUBvCARD.

Question
How do I create a "Premier" account?

Answer
You need to create a "FREE" account first and contact us with proof of your Recognition for contribution you have already made to your service organization. We will then activate your account. You are free to change your username characters depending on the availability. "Premier" accounts never expire.

Question
Can I switch my existing account?

Answer
Yes, you can switch accounts. However, downgrading can only be done after expiry of subscription account.

Question
How do I upgrade my existing account?

Answer
You can upgrade from "FREE" account to "Pro" account. Also, you can upgrade from "Pro 1" account to "Pro 2" upwards. However, you are required to contact us if you wish to upgrade to "Premier" account. We may again ask for latest proof of your recognition in your service organization for financial contributions you have already made.

Question
What payment methods do you accept?

Answer
We accept credit cards and any other mehod available through the Payment Processing Company.

Question
Do you issue a separate receipt for payment?

Answer
We don't issue a receipt for your payment. Receipts are issued by the Payment Processing Company ( i.e. Stripe, Inc ).

Question
Is my email address exposed on CLUBvCARD contact form?

Answer
No. Your main email address is not exposed anywhere. However, you may publish any additional public email addresses if you wish. CLUBvCARD contact form is used by visitors to make an initial contact only. Your privacy is protected, spam is controlled and no attachments allowed. All messages will be delivered to your main email address without exposing it to the visitor.

Question
How can I hide my personal contact details from visitors, but display only to selected Club Members?

Answer
Your personal email address is not exposed to any visitor or CLUBvCARD member. They can contact you directly only via the online contact form. You have the option to hide the contact form from any visitor or to display only to selected CLUBvCARD members.

Similarly, you can hide or display your personal phone number as well.

Four options to display of personal contact details are available in Pro and Premier accounts only.

• Inactive
• Enable for public
• Enable only for CLUBvCARD members
• Enable only for CLUBvCARD members of same district
• Enable only for CLUBvCARD members of same country

Question
How can I receive verified email messages from another CLUBvCARD member?

Answer
Option to receive verified email messages is available only for Pro and Premier accounts. Any logged in CLUBvCARD member can send verified email messages to another CLUBvCARD member, based on the options selected by the recipient. The link to CLUBvCARD ( i.e. clubvcard.me/xxxxxx ) and the name of the sender will be automatically included in the email message. Email address of the sender is not exposed. The recipient may reply through the CLUBvCARD contact form to initiate further correspondence.

This feature helps to reduce spam.

Question
Do you plan to add more languages?

Answer
For the Control Panel :
We may add more languages in the future, based on the usage and demand.

Answer
For vCards ( CLUBvCARD ) :
You can create your CLUBvCARD in more than 100 languages at present. Please let us know, by using the contact form after login, if your own language or dialect is not available. We can add it for you if it is available under ISO 639-2 Codes ( 3 character language codes ).

Create your CLUBvCARD in any of the following languages with option to customize.

Afrikaans  Shqip  አማርኛ  عربي  Հայկական  অসমীয়া  Azərbaycan  Bamanankan  Akan  বাংলা  Euskara  Беларуская  भोजपुरी के  български  català  Cebuano  中文（简体)  中文（簡體)  Corsu  Hrvatski  Český  Dansk  Dhivehi  डोगरी  Nederlands  English  Esperanto  Eesti keel  Ewe  Filipino  Suomi  Français  Frysk  Galego  ქართული  Deutsch  Ελληνικά  Guarani  ગુજરાતી  Kreyòl ayisyen  Hausa  Hawaii  עברית  तमिल  Hmoob  Magyar  Íslenska  Igbo  Ilcano  Bahasa Indonesia  Gaeilge  Italiano  日本語  Basa Jawa  ಕನ್ನಡ  Қазақ  ខ្មែរ  Kinyarwanda  कोंकणी  한국어  Krio  Kurdî (Kurmancî)  کوردی (سۆرانی)   Кыргыз  ລາວ   latviešu  Lingala  Lietuvių   Oluganda  Lëtzebuergesch  Македонски  मैथिली  Malagasy  Melayu  മലയാളം  Malti  Maori  मराठी  ꯃꯅꯤꯄꯨꯔꯤ  Mizo  Монгол  မြန်မာ  नेपाली  Norsk  ଓଡିଆ  Oromoo  پښتو  فارسی  Polski  Português  ਪੰਜਾਬੀ  Quechua  Română  Русский  Samoa  Gàidhlig na h-Alba  Sepedi  српски  Sesotho  Shona  سنڌي  සිංහල  Slovenský  Slovenski  Somali  Español  Sudanese  Kiswahili  Svenska  точики  தமிழ்  Татар  తెలుగు  ไทย  ትግርኛ  Vatsonga  Türkçe  Türkmen  Twi  українська  اردو  ئۇيغۇر  O'zbek  Tiếng Việt  Cymraeg  IsiXhosa  יידיש  Yoruba  Zulu

Question
Do you plan to add more templates for CLUBvCARD?

Answer
We may add more templates in the future, based on the usage and demand.

Question
Do you provide customizaton service?

Answer
We do not provide any customization service for CLUBvCARD. However, we have enabled Custom CSS option for "Pro" and "Premier" plans. Anyone with a basic knowledge of "HTML/CSS" should be able to make changes to CSS of CLUBvCARD.

Digital Creators within your organization may be able to help you. Their names are published by them voluntarily within the CLUBvCARD system. Check "Get Help" after logging in. You are encouraged to contribute the agreed payment fees to the Digital Creator's membership account at your organization's Foundation ( Charity ).

Question
Do you provide any "SEO" service?

Answer
We do not provide "SEO" service for vCards. However, we have provided the option to add your own "SEO" together with "Google Analytics" code for "Pro" and "Premier" plans. Anyone with a basic knowledge of "SEO" should be able to optimize your CLUBvCARD.

Question
Are you affiliated with any service organization or any other organization?

Answer
We are not affiliated with any organization. We are only promoting goods and services of members of clubs belonging to selected service organizations who are doing good to the world.

Question
Do you have any plans to improve the services of CLUBvCARD?

Answer
Yes, we are continuously working on additional features, iOS/Android mobile apps and business search engine for CLUBvCARD. We plan to release the first mobile app of CLUBvCARD during the second quarter of 2024.

Question
What is the advantage of having a CLUBvCARD?
Is it better than having your contact details in a Mobile Directory App?

Answer
CLUBvCARD which is a virtual card can contain your contact, professional and business details. It is searched, indexed and made available to anyone by many search engines. It can be shared with others over the internet and can be downloaded to your contact details in your phone or computer. It can be sent with email messages.

Having your contact details only on a mobile app limits your audience as you cannot ask people to download the mobile app. It is always better to have both web presence and mobile app content generated from the same source.

Question
Do you provide customer support service?

Answer
Yes. Please login first, and use the contact form for registered customers. Those who have subscribed for "Pro / Premier" plans will receive priority through our system.

Question
Where can I get more information on CLUBvCARD?

Answer
You may contact us using the online contact form. At present, correspondence is in English language only.